Career Opportunities

____ Assistant II - Referral Center - P/T - Days at Careers | UC Irvine Health - 10108

Updated: October 4, 2017

Job Description & Salary Range

UC Title:                                     ____ Assistant II

Position Number:                      10007173

Reports to:                                 Triage Nurse Manager

Working Title:                            ____ Assistant II

Cost Center:                              Referral Center (8572)

Bargaining Unit:                        CX

FLSA:                                          Nonexempt

Job Code:                                   4723

Date Created:                             09/12/2017

Shift:                                           Day Shift

Hours:                                         20.00

 

Position Summary: 

Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

 

Salary Range: 

 

Rate    Minimum  $18.97   Midpoint  $22.92   Maximum  $26.86

 

Required Qualifications:

Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Ability to effectively communicate in a clear and concise manner

Ability to problem solve, negotiate and research for answers

Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls

Knowledge of hospital based registration/scheduling system to register patients

Minimum 1 to 2 years experience in a Customer Service position within the health care environment

Understanding of medical terminology as well as insurance programs and payors

Working knowledge of MS Office products

 

Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Previous call center experience

 

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. 

 
 
Locations
101 The City Drive
Orange , CA , United States
92868
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