Career Opportunities

Senior Access Representative - Call Center - F/T - Variable at Careers | UC Irvine Health - 9813

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Updated: Yesterday
Job Family: Support Services

Job Description & Salary Range

UC Title:                                     Senior Access Representative

Position Number:                      10004755

Reports to:                                 Call Center Supervisor

Working Title:                            Senior Access Representative

Cost Center:                              Call Center (8571)

Bargaining Unit:                        EX

FLSA:                                          Nonexempt

Job Code:                                   9098

Date Created:                             06/20/2016

Shift:                                           Day Shift

Hours:                                         40.00

 

Position Summary: 

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.  Serves as a preceptor for new staff.

 

Salary Range: 

 

Rate    Minimum  $20.57   Midpoint  $23.08   Maximum  $25.58

 

 

 

Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Demonstrated knowledge of medical terminology

Excellent written and verbal communication skills in English

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

 

Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Demonstrated experience working with a patient registration software system

Knowledge of University and medical center organizations, policies, procedures and forms

 

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. 

 
 
Locations
101 The City Drive
Orange , CA , United States
92868
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