Career Opportunities

Access/Senior Access Representative - Call Center - P/T - Variable at Careers | UC Irvine Health - 9612

Updated: November 8, 2017
Job Family: Support Services

Job Description & Salary Range

This is a variable appointment position.  The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department.  This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center – the wage range for the Access Representative is $18.92 - $23.55.

UC Title:                                   Senior Access Representative

Position Number:                    10006461

Reports to:                               Call Center Supervisor

Working Title:                          Senior Access Representative

Cost Center:                             Call Center (8571)

Bargaining Unit:                      EX

FLSA:                                        Nonexempt

Job Code:                                 9098

Shift:                                         Variable Shift

Hours:                                       20.00

 

Position Summary: 

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.  Serves as a preceptor for new staff.

 

Salary Range: 

Rate    Minimum  $20.57   Midpoint  $23.08   Maximum  $25.58

 

Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Demonstrated knowledge of medical terminology

Excellent written and verbal communication skills in English

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

 

Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Demonstrated experience working with a patient registration software system

Knowledge of University and medical center organizations, policies, procedures and forms

 

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. 

 
 
Locations
101 The City Drive
Orange , CA , United States
92868
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