Career Opportunities

Access Representative - Home Ranch Multi-Specialty - F/T - Days at Careers | UC Irvine Health - 11633

Updated: October 3, 2018
Job Family: Support Services

Job Description & Salary Range

UC Title:                                     Access Representative

Position Number:                      10007595

Reports to:                                 Sr Ambulatory Practice Manager

Working Title:                            Access Representative

Cost Center:                              Home Ranch Multi-Specialty (7744)

Bargaining Unit:                       EX

FLSA:                                          Nonexempt

Job Code:                                  9097

Date Created:                            09/27/2018

Shift:                                           Day Shift

Hours:                                         40.00


Position Summary: 

Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties.


Salary Range: 


Rate    Minimum  $18.92   Midpoint  $21.24   Maximum  $23.55


Required Qualifications:

Ability to effectively read, write and speak English

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Ability to make simple calculations and perform simple math

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using multi-line telephone system

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Minimum 6 months experience working in a customer service position plus 6 months in a call center setting/clinical setting with high call volume; OR 12 months experience working in a call center

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


Preferred Qualifications:

Bilingual skill in Spanish or Vietnamese or Chinese

Demonstrated experience working in a hospital or medical office setting

Demonstrated experience working in registration, scheduling and/or authorization process

Demonstrated experience working with a patient registration software system

Demonstrated knowledge of insurance programs and/or government programs

Demonstrated knowledge of medical terminology

Knowledge of University and medical center organizations, policies, procedures and forms


Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.






101 The City Drive
Orange , CA , United States
Go to Google Map