Career Opportunities

Access/Senior Access Representative-Call Center- P/T Variable Shift at Careers | UC Irvine Health - 11389

Updated: October 15, 2018
Job Family: Support Services

Job Description & Salary Range

UC Title:                                     Access/Sr Access Representative

Position Number:                      10007220

Reports to:                                 Call Center Supervisor

Working Title:                            Access/SR Access Representative

Cost Center:                              Call Center (8571)

Bargaining Unit:                        EX

FLSA:                                          Nonexempt

Job Code:                                   9097

Date Created:                             01/23/2018

Shift:                                           Day Shift

Hours:                                         20.00


Position Summary: 

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.


Salary Range: 

 This position can be filled as a Access Rep or Sr Access Rep

Rate    Minimum  $18.92     Maximum  $25.58


Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Excellent written and verbal communication skills in English

Minimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Demonstrated experience working in registration, scheduling and/or authorization process

Demonstrated experience working with a patient registration software system

Demonstrated knowledge of insurance programs and/or government programs

Demonstrated knowledge of medical terminology

Knowledge of University and medical center organizations, policies, procedures and forms


Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.



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