Career Opportunities

Call Center Supervisor - Call Center - F/T - Days at Careers | UC Irvine Health - 11268

Updated: August 3, 2018
Job Family: Management

Job Description & Salary Range

UC Title:                                     Principal Access Rep - Spvr

Position Number:                      10003676

Reports to:                                 Assistant Manager, Access

Working Title:                            Call Center Supervisor

Cost Center:                              Call Center (8571)

Bargaining Unit:                       None

FLSA:                                          Nonexempt

Job Code:                                  9100

Date Created:                            02/07/2018

Shift:                                           Day Shift

Hours:                                         40.00


Position Summary: 

Incumbent works in a medical call center setting to direct and evaluate the daily work of Access Representatives to ensure timely and customer-focused service to patients calling to obtain medical services at UCIMC.  Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and policies and procedures are followed.  Fills in for and works as an Access Representative as requested or needed.


Salary Range: 


Rate    Minimum  $18.82   Midpoint  $24.88   Maximum  $30.94


Required Qualifications:

Ability to effectively evaluate personnel

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Ability to maintain flexibility and work well in a fast paced, constantly changing environment

Demonstrated ability in assisting in the developing and implementation of  functional change to meet organizational goals

Demonstrated ability to problem solve, prioritize and organize work

Demonstrated leadership skills to supervise, motivate and develop staff

Excellent written and verbal communication skills in English

Experience working with MS Office

Familiarity with call center technology and tools

Minimum 1 year experience working as a supervisor/lead in a customer focused industry

Minimum 2 years’ experience working in a call center environment

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Working knowledge of medical terminology


Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Experience in a medical or health insurance call center

Experience working as a supervisor in a call center environment

Knowledge of University and medical center organizations, policies, procedures and forms

Understanding of medical insurance plans appointment scheduling


Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.






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