Career Opportunities

Customer Service Supervisor - Shared Business Office - F/T - Days at Careers | UC Irvine Health - 10660

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Updated: April 25, 2018
Job Family: Management

Job Description & Salary Range

UC Title:                                     Customer Service Rep Spvr

Position Number:                      10007311

Reports to:                                 Assistant Director, SBO

Working Title:                            Customer Service Supervisor

Cost Center:                              Shared Business Office (8551)

Bargaining Unit:                       None

FLSA:                                          Nonexempt

Job Code:                                  6910

Date Created:                            02/16/2018

Shift:                                           Day Shift

Hours:                                         40.00


Position Summary: 

Under general direction of the Assistant Director of the Single Billing Office, the Customer Service Supervisor is responsible for daily operations of the SBO Customer Service unit.  Identifies and resolves issues relating to customer service complaints and self-pay collections to ensure accurate and timely collections of patient accounts.  Compiles statistical information related to account review and account audits.  Identifies problems or trends and provides and implements recommendations for resolution.  Serves as a resource to PFS and Health System staff for inquiries relating to customer service and self-pay collections. provides in-service education as needed.


Salary Range: 


Rate    Minimum  $23.90   Midpoint  $32.16   Maximum  $40.42


Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to function independently as a member of a team.

Ability to independently compile & prepare reports, statistics & their analysis.

Ability to maintain a work pace appropriate to the workload

Ability to maintain calm & professional demeanor under difficult circumstances

Excellent interpersonal communication skills to communicate effectively with external contacts to include Admissions, Information Systems Management, collection vendors, and insurance companies

Excellent judgment for decision-making requirements

Excellent oral and written communication skills

Excellent written and verbal communication skills in English

High degree of professionalism to recognize the need for discretion and maintain confidentiality

Knowledge of Invision, TDS, Access, Excel, Word, HCC, and billing systems

Must demonstrate customer service skills appropriate to the job

Must possess effective time management and organization skills

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Resourcefulness to identify and search for information that is not readily available

Strong analytical skills to effectively comprehend multiple reports and analyze array into actionable form

Strong working knowledge of hospital billing and collections, managed care, fed/state/county & self funded reimbursement


Preferred Qualifications:

Knowledge of University and medical center organizations, policies, procedures and forms


Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.


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