Career Opportunities

Amb QUEST Activation Specialist - Quest System - F/T - Days at Careers | UC Irvine Health - 4830

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Updated: September 28, 2014

Job Description & Salary Range

This is a contract employee position with an expected duration of 1-2 years.  This position is eligible to participate in UC’s Health and Welfare Benefits.

UC Title:                                       Health Info System Analyst

Position Number:                     10005782

Reports to:                                  Supervisor Clinical Informatic

Working Title:                            Amb QUEST Activation Speciali

Cost Center:                               Quest System (8544)

Bargaining Unit:                        None

FLSA:                                            Exempt

Job Code:                                   7319

Date Created:                             09/23/2013

Shift:                                              Day Shift

Hours:                                          40.00


Position Summary: 

The incumbent facilitates the implementation and utilization of QUEST clinical systems in the Ambulatory settings through one-to-one and small group instruction.  Assists physicians and staff with efficient workflows by increasing overall knowledge of systems, creating personal preferences, and developing templates.  Develops a variety of training tools appropriate for end users.


Salary Range: 


Rate    Minimum  $68,800.00    Maximum  $123,900.00



Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.



% Effort

Develops and maintains a high level of expertise and competence in the proper operation and optimal use of assigned applications.  Consults with and advises users, management, physicians, and other clinicians concerning the purpose, features, functions and proper uses of applications.  Increases physician and staff competence and use of technology tools.  Undertakes ad-hoc assignments as required to react quickly and positively to new or emergent situations.



Actively participates in the analysis of potential application modifications, upgrades, replacements, extensions, or additions that result from changing business conditions or the availability of new technology.  Helps to identify the need for new enhancements and clarify user requirements for automation.



Analyzes physician work flow and provides system tools for identified efficiencies.   Acts as a point of contact for clinicians as practice and workflow constraints are identified and related to system content and automation.



In collaboration with the clinical informatics educators, creates, designs, and updates training documents, computer aids, reference tools, practice exercises and skill assessments utilizing a variety of formats.  Works closely with other developers and trainers in supporting the customer service development needs for all physicians training.  Customizes programs to meet individual staff and physician needs.  Adheres to training development practices, instructional design methodology, and tools for every situation to ensure the appropriateness and timeliness of actions.



Participates in and leads various projects, work groups and team meetings to ensure achievement of quality outcomes, objectives, timetables, and overall integration of best practices in clinical decision and documentation.



Total Effort:





Core Organizational Functions:  

Quality Improvement: Strives for high quality performance and takes initiative to make improvements and deliver results.

Teamwork: Builds effective relationships across work groups by treating fellow employees with courtesy, respect and inclusiveness; maintains a positive attitude and takes responsibility for assignments.

Resource Management: Demonstrates accountability, discretion and sound judgment in using or managing university resources.

Personal Achievement: Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills.

Customer Service: Values and delivers high quality service to all customers through effective application of the UCICARE principles: Understanding, Communication, Involvement, Commitment, Action, Respect Environment, and LAST. Knows and complies with all customer service standards as outlined in the Service Excellence Handbook.


Required Qualifications:

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to maintain a work pace appropriate to the workload

Proficiency in Microsoft Office suite

Access to reliable, personal transportation in order to commute to and from various offsite locations

Experience within a healthcare professional or administrative department and/or knowledge of healthcare clinical practices and interface standards

Excellent presentation and communication skills, both in one-to-one and group settings

Ability to establish and maintain effective working relationships across the HealthSystem

Excellent organizational skills and attention to detail

Working knowledge of inpatient and/or ambulatory clinic workflows

Independent problem-solving skills and the ability to multi-task in a fast paced environment

Experience using/implementing/supporting an EMR in a hospital and/or ambulatory setting

Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution

Understanding of clinical issues and medical terminology

Bachelor's Degree in Healthcare, Computer Science or related field, or equivalent combination of education and experience

Ability to work flexible hours, including nights and weekends


Preferred Qualifications:

Knowledge of Meaningful Use and other regulatory requirements

Demonstrated experience supporting patient management functions in an ambulatory setting

Experience using/implementing/supporting the Allscripts (Eclipsys) Ambulatory, Prescription Writer, and ePrescribe modules

Knowledge of University and medical center organizations, policies, procedures and forms

Demonstrated clinical experience in an acute care or ambulatory setting

Experience in a clinical field in a healthcare setting, preferably nursing

EMR System activation support experience

Experience using / supporting the Allscripts (Eclipsys) Sunrise Clinical Manager CORE module (including order entry, results, patient lists, clinical summary), Clinical Documentation module, CPOE and/or Security module


101 The City Drive
Orange , CA , United States
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